We have a standard shipping option. Below is the shipping option we offer along with
explanations of this method. Please review all the shipping information below before
selecting your preferred method as the method you select will determine how long it takes
for your package to arrive and how a shipping claim is handled, if necessary. If you aren’t
sure which method is right for you, please don’t hesitate to email us and discuss your
$9.99 Shipping Cost: 2-3 Weeks – Available for all orders. Only available in
the contiguous 48 states. Not available to Alaska, Hawaii, or U.S. Territories
such as Guam, Puerto Rico, or the U.S. Virgin Islands. We will choose the
carrier and method based on the specifics of your order. We typically use
USPS Priority Mail, but we reserve the right to select other carriers and
methods. Not a guaranteed service.
Key Points to Remember about Shipping
If you have a time-sensitive order, we highly recommend selecting the flat
rate shipping. Please note, that if you select the flat-rate service and your
package is lost, the shipping fee will not be refunded if you require the same
service on the replacement order.
If you are a business, please do not make any promises to your customers if
you have selected a non-guaranteed method. We will not reimburse the
shipping charges or make any other concessions (this includes compensation
for lost revenue) if you did not choose a guaranteed method and your order
arrives later than the carrier estimated. We have no control over what
estimate the carrier provides or ensuring they live up to that estimate.
If you are a business and you do select a guaranteed method, the only thing
we can do is provide a refund of the shipping charges. We cannot make an
order that is going to be or has been delivered late, on time. We will not
provide compensation to you based on what you told your customer.
Therefore, it is always best for you to make promises to customers based on
what you have on hand or with extra time built-in, in case the carrier is late.
If we fail to ship an order within the time frame we have stated, we will take
corrective action to attempt to satisfy you as a customer.
If we ship you the incorrect product, we will work with you to remedy the
situation. Please see the Terms & Conditions for further details.
If we ship to you via a method other than what you selected or otherwise
make a mistake in shipping your order, we will take the necessary steps to
make it up to you.
As stated, we have no control over the shipping method you select and the
estimate the carrier provides, and we are not able to hold them accountable
for delivering within the estimated time frame. Therefore, we are only able to
provide remedies for issues within our control and are not able to provide any
compensation for problems beyond our control, such as a non-guaranteed
shipping method taking longer than the estimate provided.
Please keep in mind during the holiday season that our friends at the USPS
and UPS and other carriers can sometimes be overwhelmed with the volume
of packages being shipped. All carriers hire temporary help for the holiday
season and have most of their regular employees working overtime to make
sure you receive your order promptly. Nonetheless, time in transit can be
increased beyond the initial estimate provided, and sometimes packages can
be lost. The USPS and UPS and other carriers are staffed by people doing
their best to make the holidays enjoyable, just like you! Time in transit and the
number of lost packages typically go up during the holiday season. If your
package is impacted during the holiday season, we understand how upsetting
it can be and we will work with you to correct the situation as quickly as
The tracking number provided to you via email will give you the best
information as to what is going on with your package. We do not have any
information beyond what the tracking services provided by the carriers state.
Further, the carriers do not have any information beyond what the tracking
information shows. The carriers don’t have a special tracking system, they
simply provided consumers access to the systems they were using internally.
Our carriers cannot deliver to PO Boxes.
While getting your order to you is a top priority for us and a priority for the
carriers and receiving an order later than expected can be very frustrating, a
late shipment is not a life or death situation.
GUARANTEED SERVICE vs. NOT Guaranteed Service
If the shipping method you select is guaranteed, the carrier providing the chosen shipping
method is guaranteeing either the arrival date of your package or the number of days your
package is in transit. If the package takes longer to arrive than the guaranteed time, the
carrier will refund us the shipping charges and we will in turn provide you with a refund of
the shipping charges.
If you select a method of shipment which is not guaranteed, the time frame for arrival is an
estimate only. If your package arrives later than the estimate given for a non-guaranteed
service, the shipping fee is not refundable. We understand how frustrating this can be, but
we do not have any control of the package once it leaves our facility. If the carrier takes
longer to deliver the package than estimated for a shipping method that is not guaranteed,
they do not provide us with a refund of the shipping charges and therefore, we cannot
provide you with a refund of the shipping charges.
Arrival Date Policy
The time it takes to receive your order is determined by when you place your order and
which shipping method you select. If you place your order before 2:00 pm on a weekday
that isn’t a holiday, your order will be shipped out the same day. Keep in mind, that a
holiday falling in between your order date and the date your package is estimated to arrive
may impact when you receive your order. Please consult the carrier’s website of your
chosen shipping method to see what holidays, if any, may impact your delivery. If the
shipping method you selected provides days in transit rather than estimated delivery date,
please start counting business days from the day after your order was picked up. Your order
will most likely arrive on the estimated delivery date or the last day of expected days in
transit but may be delivered afterward if you did not select a guaranteed shipping method.
After the carrier has accepted your order, we will send you a shipping notification email with
the tracking number for your shipment. The tracking number is the best way to follow your
order’s progress. We do not have any additional information about your package beyond
what is provided by the carrier. Further, the carriers typically do not have any additional
information about your package beyond what the tracking information posted on their
respective websites. If your order does not arrive by the estimated arrival date and you
selected a guaranteed shipping method, please contact us as soon as possible so we may
begin the process of resolving the situation. If you did not select a guaranteed shipping
method, please wait at least three additional business days before contacting us as orders
that are later than estimated typically will arrive by then. See our Late Order Policy or our
Lost Order Policy directly below for additional details.
Late Order Policy
If your order does not arrive by the estimated delivery date for guaranteed service, please
contact us immediately so we may resolve the situation. How we resolve the situation will
depend upon the individual circumstances of your order. Possible solutions include but are
not limited to refunding the shipping fee, reshipping your order, or any other solution we
deem fit to rectify the issue.
If you did not select a guaranteed service, and your package did not arrive by the estimated
arrival date, your shipping fee will not be refunded. You will need to continue to wait for your
package to arrive for at least seven business days before we consider the order lost, at
which time we will handle the package as such. Please see our Lost Order Policy directly
below for complete details. If you would like a replacement order shipped for a non-
guaranteed service and your order is not lost, you will need to place a new order.
Please keep in mind, that as long as the tracking information says “In Transit”, the package
is still in transit to you, and unfortunately, our hands are tied and we cannot provide any
further assistance to get your package delivered any faster. We sympathize with the carrier
letting you down by exceeding the estimated transit time, but the carrier is an independent
business outside of our control. As stated above under “Shipping Options” and “Key Points
to Remember About Shipping”, please be sure to select the shipping method that is best for
the circumstances of your order as we are just as much at the carriers’ mercy as you are
when it comes to the delivery date of a non-guaranteed service. The carrier does not
consider your order lost unless the tracking information has stated “In Transit” for 15 days
with no movement on the package. We will not make you wait this long, but again, please
see our Lost Order Policy below for further details. If the tracking information states
anything other than “In Transit”, please contact us so we may investigate the matter further.
Again, if you are a commercial customer/business, we cannot be held accountable for the
promises you make to your customers and will not provide compensation for lost revenue
due to missed deadlines stemming from circumstances outside of our control such as a
package which was damaged or delivered late by the courier. While we certainly
sympathize with your situation, we have no control over any shipping companies and
cannot make any guarantees to our customers beyond the guarantees the shipping
companies provide to us.
Lost Order Policy
A package is not lost if its tracking information still states “In Transit”. This applies to
guaranteed shipping methods and non-guaranteed methods alike. If the tracking shows “In
Transit”, please consult our Late Order Policy above for further details. If the tracking
information states something other than “In Transit”, it is still possible your order is on the
way to you and not lost. Please contact us so we may investigate the situation and
determine if the package is lost. If your package has stated “In Transit” with NO movement
for more than seven business days and you have already signed up for “Text & Email
Updates” as noted above in our Late Order Policy above, we will consider the package lost
and treat it accordingly. SPECIAL NOTE: The USPS does not consider a package lost
unless it has been 15 DAYS with no movement, so please understand we are going above
and beyond USPS policy and taking a risk/incurring additional costs to provide our
customers a faster resolution. It is still possible the original package may be delivered within
the 15-day window after we have considered the package lost. If this occurs, please contact
us so we may send you a return service label (RSL) to return the extra order.
If a package is lost, we will reship your order or provide you with a refund of the items only
(unless it is a guaranteed shipping method, in such a case please see GUARANTEED
SERVICE vs. Not Guaranteed Service above for further details) as mutually agreed upon by
you and us. We will then file a claim with the carrier to recoup the lost funds. Please do not
attempt to file a claim with the carrier as it may jeopardize our ability to do so and thus
remove our ability to ship you a replacement order or provide you with a refund. If your
order is lost, you may be contacted by the carrier about said order. If so, and the carrier
asks you if you received your order, please understand they are inquiring about your
original order and not the replacement order. Please tell them “no”, that you did not receive
your order because if you tell them “yes” about receiving the replacement we sent, they will
assume you mean the original and thus deny our claim.
A Special Note About Holiday Shipping
Please keep in mind this holiday season that our friends at the USPS and UPS have been
overwhelmed with the volume of packages being shipped. All carriers have hired temporary
help and have most of their regular employees working overtime to make sure you receive
your order promptly. Nonetheless, time in transit can be increased beyond the initial
estimate provided, and sometimes packages can get lost. The USPS and UPS and other
carriers are staffed by people doing their best to make the holidays enjoyable, just like you!
The only thing we have control of is when your package leaves our facility and we always
live up to our promise of shipping. In the rare circumstance, that we aren’t able to do so, we
will certainly work with you. Once your package has been handed off to the carrier, we don’t
have any control over when you ultimately receive it. Sometimes we will ship an order and
the carrier will fail to scan it right away, meaning, the tracking information makes it appear
your package has not left here when in reality it has. As long as our shipping system shows
your order left our facility, we don’t have any control of when the carrier performs scans to
update the tracking information or when you receive your order.
If your order left our facility and is still in transit to you, we are unable to make the carrier
deliver the package any faster and we cannot reship your order. Further, standard shipping
methods such as Flat Rate Shipping, Free Shipping, UPS Ground, and USPS Priority Mail
are NOT guaranteed and therefore not refundable if the package arrives after the estimate.