Terms of service

Term Conditions

This website, www.gomushy.com, (collectively reffered to as the “Site” in these Terms of Service) is owned and operated by One and Only Custom (“we”, “us” or “gomushy.com“). By using and accessing our Site, you (“you”, “user” or, “end user”) agree to these Terms of Service (collectively, the “Terms of Service” or “Agreement”).

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.

Cancellation Policy

If you need to cancel an order, please send an email to quality@gomushy.com. If your order has already shipped, cancellation is not an option. Orders that have already shipped are subject to our Return Policy.

Return Policy

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This website, www.gomushy.com, (collectively reffered to as the “Site” in these Terms of Service) is owned and operated by One and only custom (“we”, “us” or “gomushy.com“). By using and accessing our Site, you (“you”, “user” or, “end user”) agree to these Terms of Service (collectively, the “Terms of Service” or “Agreement”).IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE. Cancellation Policy If you need to cancel an order, please send an email to quality@gomushy.com If your order has already shipped, cancellation is not an option. Orders that have already shipped are subject to our Return Policy. Return Policy If for any reason you are not satisfied with your purchase, please contact us within 30 days of receipt of your order so we may take steps to satisfy you. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund. To be eligible for return, items must be in new, unused, and unaltered condition. Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition. For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days. Returns must be received within 30 days of the date we shipped the item to you. You are responsible for return shipping. However, upon request, we will email a prepaid return service label (RSL) for your convenience. The cost of which will be deducted from your refund. Outbound and return shipping fees will be deducted from your refund. The outbound shipping fee will be on your order receipt. If you received “Free Shipping” the actual outbound shipping charges as calculated by the carrier will be deducted from your refund. To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator on our website to estimate shipping to your state and zip code. All sales of clearance/imperfect/closeout items and face masks are final and are not eligible for return. Please remember, refunds to credit cards may take 3-5 business days to show up on your account. All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright. Please ship returns to: gomushy RMA# XXXXXX 1650 West Artesia Blvd Gardena, CA 90248

Incorrect/Missing Items Policy

At gomushy.com we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Send us the picture in an email along with details of what exactly is missing or incorrect.

The picture of the items in your order and the packing slip is essential to this process for three reasons. First, most of the time when we are contacted by a customer who believes an item is missing, the product was actually included and the “missing” product is simply stuck to another product or otherwise hidden in the packing material or inside the box. When everything is removed from the packaging and fanned out for the picture the “missing” item is discovered. Second, if you received the incorrect items, it helps us determine what items you did indeed receive which allows us to decide the appropriate course of action to remedy the situation. Finally, knowing the details of what went wrong with your order and the individuals responsible helps us improve our picking and packing process to prevent it from happening to subsequent orders/customers. (Our pickers and packers take great pride in their work and like to know what they did wrong to better themselves for the future.) Once we have the above information, our customer service team will contact you with the next steps to remedy the situation. This may or may not include sending you a RSL (at our expense) to return any wrong items received, shipping you the correct or missing items or crediting/refunding you for missing/wrong items. Our customer service team will work with you to determine the exact steps to correct the issue based on the individual circumstances of the situation.

We ask that you open and inspect all packages as soon as possible in order to verify your complete order’s condition and accuracy, and to notify us as soon as you discover an issue. If you notice one item is missing, please check the rest of the order to ensure it is the only item missing. This allows us to correct any problem or problems as quickly as possible, to fully investigate the situation to prevent it from happening in the future and to resolve the issue fully the first time. We are unable to appropriately investigate an issue if it has been more than 21 days since your order was placed, therefore, we cannot assist you with missing items or incorrect items reported more than 21 days from the order date.

Damaged Items Policy

We do our best to provide appropriate packaging so your order arrives in perfect condition, but ultimately we have no control of how the package is handled once it leaves our facility. If one or more of your items are damaged, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Further, if there is noticeable damage to the shipping container and/or an excess amount of tape, please take pictures of the packaging. Send us the pictures in an email along with details of exactly which item or items are damaged.

We ask that you open and inspect all packages as soon as possible in order to verify your complete order’s condition and accuracy, and to notify us as soon as you discover an issue. If one product is damaged, please be sure to inspect all other products in the order in case other items are damaged. This allows us to correct any problem or problems as quickly as possible, to fully investigate the situation to prevent it from happening in the future and to file an accurate claim with the shipping company, if applicable. We are unable to appropriately investigate an issue and file a claim with the shipper if it has been more than 21 days since your order was placed, therefore, we can not assist you with damaged items reported more than 21 days from the order date.

Once you have contacted our customer service team about the damaged products, they will get back to you as soon as possible with the steps necessary to resolve the problem. The steps necessary for resolution may vary from case to case, based on individual circumstances, but rest assured we will work with you to fix the situation as quickly as possible. Further, please do not attempt to file a claim with the carrier yourself, simply let us know about the issue as soon as possible and we will follow through with the carriers claims procedure after you have been taken care of.

Shipping Policy

By using this site and subsequently placing an order, you explicitly agree that you have read, understand and agree to all of the terms and conditions found on our Shipping Policy page.

Payments Accepted

Visa, MasterCard, Discover, American Express

Intellectual Property

You acknowledge and agree that all content and information on the Site is protected by proprietary rights and laws. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivative work from, sell or re-sell any content or information obtained from or through the Site.

Third-party Sites

The Site may contain links to other websites maintained by third-parties. These links are provided solely as a convenience and does not imply endorsement of, or association with, the party by gomushy

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. gomushy reserves the right at any time after receipt of your order to accept or decline your order for any reason and refund the price paid to the customer.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. gomushy reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your card for the appropriate amount.

Modifications to this Agreement

We reserve the right to change or modify any of the terms and conditions contained in this Agreement at any time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service from time to time. Your continued use of the Site after such modifications to this Agreement will constitute acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.

Termination of Use

We shall have the right to immediately terminate or suspend, in its discretion, your access to all or part of the Site with or without notice for any reason.

Disclaimer of Warranty

You expressly agree that use of the Site is at your sole risk and discretion. The Site and all content and other information contained on the Site is provided on an “AS IS” and “AS AVAILABLE” basis without warranty of any kind, whether express or implied. gomushy makes no warranty that (I) the Site and content or information will be uninterrupted, timely, secure or error-free, (II) the results that may be obtained from use of this Site will be effective, accurate or reliable. The Site may include technical mistakes, inaccuracies or typographical errors. gomushy reserves the right to change the Site content and information at any time without notice.

Limitation of Liability

In no event shall gomushy or its affiliates be liable for any indirect, incidental, special, punitive damages or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein.

Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, thus the above limitations may not apply to you.

Privacy Policy

By using our site, you consent to our websites privacy policies.

Governing Law

Any disputes arising out of or related to these Terms of Service and/or any use by you of the Site shall be governed by the laws of the US, without regard to the conflicts of laws provisions therein.

Size Disclaimer

Sizes listed on our site are approximate and may vary by as much as 2%. While we always have and always will continue to strive for perfection, the fact remains that we are human beings using mechanical equipment to convert larger size product to smaller size product and with that always comes a certain margin of error. In fact, while our quality control is second to none in the industry and we rarely have a size variance of even 1%, much of the product we receive from our suppliers already has a variance when it arrives to us. Considering the product arrives outside the manufacturers listed dimensions, it is impossible for us or any other vendor to maintain perfect dimensions. While a small size discrepancy is expected in the industry, a large one is not acceptable. If you feel the product you received is outside of the above stated variance, please contact Customer Service BEFORE washing and we will work with you to rectify the situations.